Ride Line provides non-emergent medical transportation service and mileage reimbursement to clients traveling to covered medical services and appointments.
Use our contact options to call the Ride Line or schedule your trip online. Our team can help you arrange eligible transportation and answer questions about your ride.
Extreme weather may include but is not limited to:
Transportation to critical medical appointments, like chemotherapy, dialysis, or other life-sustaining treatments, will still occur whenever safely possible.
Important things to know:
Ride Line will try to find another driver or transport service to help. If no one else is available, and the appointment is not life‑saving or critical, we will call the member to let them know the ride is canceled because of the bad weather.
The Ride Line Transportation Reimbursement Program offers a travel allowance to eligible Oregon Health Plan Plus (OHP+) and InterCommunity Health Network (IHN) clients for certain travel expenses while traveling to and from a covered Medicaid medical service. Clients requesting transportation reimbursement typically have access to a working vehicle or know a friend or family member that is available to drive them to their medical appointment.
All transportation reimbursement requests must be approved before your appointment through Ride Line. Trips not prior authorized are not eligible for reimbursement.
Oregon’s Transportation reimbursement rules are defined under OAR (Oregon Administrative Rules) section(s) 410-136-3240 through 410-141-3960 and in the Division 136 “Medical Transportation Rule Book” available through your case worker or online here.
Find information below about non-emergent transportation options available outside of regular business hours. After hours are weekdays from 5:00 pm to 7:59 am, weekends, holidays, and special office closures. Explore how after-hours service may apply and how to access support. Feel free to reach out to listed providers under each county or call the Ride Line toll‑free number and follow the instructions on the recording. For appointments three or more business days in the future, the Member Portal may be used to request a ride.
The Transportation Brokerage Advisory Committee (TBAC) is established by the Oregon Cascades West Council of Governments (OCWCOG) to advise OCWCOG staff and Board on matters relating to development and ongoing operation of Cascades West Ride Line, the transportation brokerage serving Linn, Benton, and Lincoln Counties and on other means of improving transportation for seniors and persons with disabilities.
Meeting Details:
HYBRID MEETING
Thursday, July 16, 2026
11:00am – 12:45pm
IN PERSON AT ALBANY UPSTAIRS CONFERENCE ROOM
1400 Queen Ave SE, Albany OR 97322
or Via Teams by clicking HERE
Meeting ID: 249 197 831 466 8
Passcode: AA7Za263
Mobile Call-in Number: +1 872-242-8088
Phone Conference ID: 194 121 468#
If you wish to attend as a member of the public, you can call, video in, or attend in person. If you require additional accommodations, or need assistance with Teams, please reach out to Travis at tovervig@ocwcog.org. Stakeholders and members of the public are welcome to attend any TBAC meeting and provide public comments.
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About Transportation Brokerage Advisory Committee
Transportation Brokerage Advisory Committee (TBAC) was established by Oregon Cascades West Council of Governments (OCWCOG) to advise the OCWCOG Board and OCWCOG staff on matters relating to the ongoing operation of the transportation brokerage serving Linn, Benton and Lincoln Counties and on other means of improving transportation in the Region. The Committee provides a forum for the discussion, understanding, and recommendations of Non- Emergent Medical Transportation (NEMT) services, and other transportation services, to best meet the needs of residents, transportation providers, medical and other human services providers, the Oregon Health Authority (OHA), Inter-Community Health Network Coordinated Care Organization (IHN-CCO) and other community stakeholders. On an ongoing basis the Committee will facilitate communications among stakeholders, assist in the refinement and expansion of brokerage operations, assist in the resolution of problems, and assist in the development of potential other uses of the brokerage program beyond NEMT services. For more information, visit Cascades West Ride Line | Oregon Cascades West Council of Governments
About Oregon Cascades West Council of Governments
Oregon Cascades West Council of Governments (OCWCOG), on behalf of the member governments, carries out a variety of local, State, and Federal programs. The majority of funding is provided by way of contracts to administer specific services. As an Oregon intergovernmental entity, OCWCOG can provide for, or on behalf of, its member governments any service that they are authorized to provide. Whether it is helping a business find appropriate capital, helping seniors and persons with disabilities plan for independent living, or coordinating local roads improvement priorities, OCWCOG offers these and many other innovative services to the local governments and residents of Benton, Lincoln, and Linn Counties. For more information, visit Oregon Cascades West Council of Governments | Serving Benton, Linn & Lincoln Counties.
Use this form for help with mileage reimbursement, Member Portal support, or other Ride Line questions. Our team will review your request and follow up with the next steps or information you need.
Transportation requests cannot be submitted using this form. To schedule a ride, please call Ride Line or use the member portal.
If you are requesting a ride for the first time, please call Ride Line directly. If you are an existing rider, you may use the Member Portal or call for assistance.
